Returns and refunds

At ESPOVIA, we want you to receive your order in perfect condition. If any issue arises, we are here to help.

Damaged, incorrect, or problematic products

If you receive a product that is damaged, defective, or different from what you ordered, please write to us at hello.espovia@gmail.com within 48 hours of delivery.

Please include your order number and clear photographs of the product and packaging so that we can review your case.

Once evaluated, we will be able to offer you, as appropriate, a replacement or refund.

Exchanges and returns

For hygiene and safety reasons, we do not accept returns of products that have been opened, used, or whose security seal has been removed.

If you wish to request a return for an unopened product in its original state, contact us before sending anything back. We will review your request and indicate the steps to follow.

Cancellations

If you need to cancel your order, please contact us as soon as possible. If the order has not yet begun processing, we will attempt to cancel it.

Once the order has been processed or shipped, we will not be able to guarantee its cancellation.

Refunds

When a refund is approved, it will be issued to the original payment method. The time it takes to appear in your account will depend on your bank or payment provider.

Orders marked as delivered

If the tracking indicates that your order was delivered but you cannot find it, please first check the delivery location and consult with people in your household or the carrier.

If you are still unable to locate it, write to us at hello.espoirvia@gmail.com so that we can assist you.